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الدعمتواصل معناالأسئلة الأكثر شيوعًابيانات شركات الطيرانحجوزاتيتطبيق Gotogate
  1. الصفحة الرئيسية
  2. الصفحة الرئيسية للأسئلة الشائعة
  3. الدفع
  4. ماذا لو لم أتلقَ رسالة تأكيد حجز عبر البريد الإلكتروني بعد خصم الرسوم؟
  • تسجيل الوصول
  • تغيير الجدول الزمني لشركة الطيران
  • الأمتعة / معلومات الأمتعة
  • Ticket changes and cancellation
  • Payment
    • What payment methods are accepted at Flight Network
    • What currencies are accepted at Flight Network
    • Does it cost more to pay by card?
    • Why are you asking for my residential address?
    • My account was charged for a failed booking. When will I get my money back?
    • Why was I charged in a different currency than the one linked to my card?
    • Why did the cost of my flight increase?
    • Why is my card being declined?
    • I get an error message when I try to pay; what should I do?
    • What should I do if I'm charged twice for my booking?
    • Where do I find my invoice?
    • Why is online payment not working for me?
    • Can I request that my refund be sent to a different bank account?
    • Why haven’t I received my refund yet?
    • Why is my voucher not working?
    • What if I don’t receive a booking confirmation email after being charged?
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  • Before I book
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What if I don’t receive a booking confirmation email after being charged?

If you haven’t received a booking confirmation email, there are several possible explanations:

  • The confirmation ended up in your spam folder instead of your inbox
  • You entered the wrong email address when making the booking
  • Your inbox is full
  • It’s taking us a little longer than usual to process your booking

If over an hour has passed since you booked and you still can’t find a confirmation in your inbox or spam folder, please contact us.

Flights

  • الحماية في حالة الإلغاء

About us

  • نبذة عن الشركة
  • الشروط والأحكام
  • سياسة الخصوصية
  • معلومات حول ملفات تعريف الارتباط
  • بيان إمكانية الوصول
  • تنزيل التطبيق

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Gotogate / Gotogate Flights Ltd, Al Sarab Tower, 15th floor ADGM, Cloud Cubicle C18, Al Maryah Island, Abu Dhabi, United Arab Emirates Org no: 000002939

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